General How long does it take to set up a new account? What is the hardware configuration of your servers? What software and operating system run on your servers? Can I upgrade my account type in the future? Are there any hidden charges? Do you provide unlimited storage or unlimited bandwidth? How do you charge for overusage of disk space or bandwidth? Do you provide phone support? Domain Name Do I need a domain name? Can you register a domain name for your client? How much it costs for domain names? What domain names do you support? I have an International domain name. Can I create subdomains? Can I host multiple sites (domains) on one account? Email Do you provide web email interface? Can I download email to my computer? Do you provide SMTP Server for outgoing email? Reports and Logs Do you provide raw web logs? Do you provide graphical reports and statistics? Programming / PHP / PERL What versions of PERL and PHP do you have? Which PERL modules are installed on your servers? Which modules are built-in with PHP? Do you have curl, zlib, gd? Do you have Zend Optimizer? Database What type of database do you provide? Web Content Do you provide audio/video streaming capability? Can I use Flash, Shockwave, Java Applets, Javascript? Billing What methods of payment do you accept? When is my account due? Do you send out invoices/receipts? My credit card has expired, where should I enter my credit card details? Secure Server / Ecommerce Do you support SSL? How do I get SSL Certificate for my site? Do you provide shopping cart? Other Services Do you support Coldfusion? ASP? Windows Hosting? Do you provide JSP support? Do you provide Web Design, Web Application Development etc.?
